Emotional Intelligence/EQ

All managers can relate horror stories about employees or team members who were intelligent, technically capable, and able to perform the duties their job demanded…

…And who wreaked havoc on their teams because their social skills or self-management capability was lacking. When it comes to individual and team success, IQ is not enough; in fact, the skill set known as Emotional Intelligence (EQ) has consistently proven to be a better indicator of individual and team workplace success. Cultivating and using the five components of EQ can have a profound positive effect on you individually as well as the people you work with.